Sol Root Botanicals ships both within Australia and internationally. We are committed to delivering your order quickly and securely.

  1. Processing Time
    • Orders are processed within 2–3 business days of payment being received.
    • You will receive a confirmation email with tracking details once your order has been dispatched.
  2. Domestic Shipping (Australia)
    • We ship Australia-wide using trusted courier and postal services.
    • Standard shipping: 3–7 business days (metro areas).
    • Remote or regional areas may take longer.
    • Shipping fees are calculated at checkout and include GST.
    • Free shipping may apply when advertised (e.g., orders over a set value).
  3. International Shipping
    • We ship internationally to selected countries.
    • Standard international delivery: 7–21 business days depending on location and carrier.
    • International shipping fees are calculated at checkout and vary by destination.
    • Customers are responsible for any import duties, customs fees, or taxes that may apply in their country. These are not included in our prices or shipping fees.
  4. Tracking
    • All orders are sent with tracking where available. Tracking details will be emailed to you after dispatch.
    • Delivery times are estimates only and may vary due to customs clearance, international postal delays, or unforeseen circumstances.
  5. Delays
    • We are not liable for delays caused by postal services, customs inspections, or force majeure events (e.g., natural disasters, strikes, or global shipping disruptions).
  6. Incorrect Address / Failed Delivery
    • Please ensure your shipping address is correct at the time of order.
    • We are not responsible for orders delayed or returned due to incorrect or incomplete addresses provided by the customer.
    • If a parcel is returned to us, we may charge an additional fee to resend it.
  7. Contact Us

For all shipping enquiries, please email us at: info@solrootbotanicals.com