At Sol Root Botanicals, your satisfaction matters to us. We comply with the Australian Consumer Law (ACL), which guarantees your rights when you purchase from us.

  1. Change of Mind
    • We do not offer refunds or exchanges for change of mind due to hygiene and safety reasons.
  2. Faulty or Damaged Products
    • If your product is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund under the ACL.
    • Please notify us within 14 days of receiving your order by emailing info@solrootbotanicals.com with your order number, a description of the issue, and photos if applicable.
  3. Refunds
    • Approved refunds will be processed back to your original payment method within 5–10 business days.
  4. Returns Process
    • If a return is required, we will provide instructions and, where applicable, a prepaid return label.
    • Products must be returned in their original packaging where possible.
  5. Contact Us

For all return and refund requests, please email: info@solrootbotanicals.com.